Privacy Policy

This privacy policy sets out how SpainFlavor uses and protects any information that you give to SpainFlavor when you use this website. We control and / or process any personal information about you under the GDPR (General Data Protection Regulation).

SpainFlavor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The information is mainly required to process your orders, send you information about your orders status, or send you information about new offers or another commercial information.

We share your information, contact information, with the transport company when you place an order in SpainFlavor. Your e-mail address will be used for our own advertising purposes, and to be told about your shipping. The e-mail address and the rest of the data will not be shared with other companies, only the transport company. The consent to use the e-mail address for promotional purposes may be revoked at any time with future effect by clicking the "unsubscribe" link at the bottom of any promotional email from SpainFlavor.

SpainFlavor may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/05/2018.

What we collect

We may collect the following information:

- Name

- Ip address

- Contact information including email address, postcode, address, city or telephone number.

- Other information relevant to customer surveys and/or offers.

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- We use the information to keep you informed about your orders status.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Responsible for the data

The responsible for the data and information that you give to SpainFlavor is:

Servicomin Gestión Integral y Explotación Páginas Web S.L.

Id: B86127826

C\ Padilla 74, 28006, Madrid

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also user cookies to identify the items that you put in your shopping cart during the shopping process.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- You can ask to change, edit or remove your personal data by writing en email to the email address info@spainflavor.com

- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email info@spainflavor.com. We will promptly correct any information found to be incorrect.

Use of web analytics tools

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using http://tools.google.com/dlpage/gaoptout Download and install the available browser plugin.

In view of the discussion about the use of analysis tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension "_anonymizeIp ()" and therefore IP addresses are only shortened processed in order to exclude a direct personal reference.

Source: Google Analytics Terms

Delivery

Unless a different delivery address has been communicated, the goods will be delivered directly to the billing address specified by you. We reserve the right to refrain from subsequent deliveries of smaller quantities if these are not free of delivery on the day of shipment and unless otherwise confirmed. For sold out items we are not obliged to delivery. We will inform you immediately and refund any consideration immediately. Furthermore, we reserve the right, if individual articles of a present composition sold out or should not be seasonal available to replace these articles by quality and price comparable items, as far as that is reasonable taking into account your interests.

Delivery times

The products will be delivered into the 12 working days after the execution of the payment, except int the case of unpredictable problems of the transport company. Sundays and holidays are to be considered.

If you do not reach the goods due to an unpredictable delay at the commissioned shipping company in the time specified by us, we ask for immediate notification, so that we can investigate the extent of the appointed shipper.

With the shipment of your package, you will receive from us a shipping confirmation and a tracking number, with the help of which you can research the respective shipment status and location of your package.

However, we can not accept any liability for possible delays in delivery. Should the delivery be delayed for any reason, we will of course notify you. The delivery period is extended by measures in the context of labor disputes, in particular strikes and lockouts and in the event of unforeseen obstacles beyond our control, e.g. Operational disruptions, delays in the delivery of essential materials, insofar as such obstacles can be shown to have a significant impact on the delivery of the delivery item. This also applies if the circumstances occurred with subcontractors. The delivery period is extended according to the duration of such measures and obstacles. The aforementioned circumstances are not responsible for us even if they occur during an already existing default. The beginning and end of such obstacles are communicated to the customer in important cases as soon as possible.

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must notify us (Servicomin SL, Padilla 74, 28006, Madrid, Spain, email: info@spainflavor.com) by means of a clear statement (eg an e-mail sent by post) Inform your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this agreement, we will refund all the payments, except the payments for transport costs. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

Material defect liability, complaints

The statutory material liability regulations with the following special features apply: The initial weight of the goods determined in our factory is decisive. This is determined under control. During the transport resulting usual weight loss are your responsibility. Beyond this weight differences must be made within 24 hours after taking over the goods by phone or by fax.

For the durability of vacuum-packed goods, we are liable until the respective printed expiry date. If such a date is not printed, we are liable for up to one month after delivery. Obvious defects in the delivered goods, including transport damage, must be claimed in writing upon receipt, but no later than 2 weeks after receipt, with a detailed description. The submission of the notice of defects shall be deemed to be timely. Failure to meet this deadline excludes rights to liability for material defects due to obvious defects. Non-obvious defects are to be reported after discovery. In case of defectiveness of the goods, we are entitled to supplementary performance. If the supplementary performance fails, you can demand a reduction of the purchase price or withdraw from the contract at your discretion. In the latter case, you are obliged to return the goods completely. Properties of the products are not guaranteed by us, unless the warranty is express.

Further claims on your part are excluded. However, this exclusion of liability does not apply in cases of gross negligence and intent as well as injury to health and life.

Purchase price payment

SpainFlavor offers the following alternative payment methods:

Credit Card (Online Clearing): At SpainFlavor you have the option to pay by credit card. We accept VISA, Eurocard / Mastercard and Diners Club. The credit card data is transmitted from the high-security server of our partner Ipayment online to the respective institution where your specified data and credit line are automatically checked. If the data is considered correct, payment will be made and you will be redirected to the confirmation page. Your account will be charged when the order is completed.

When paying with VISA and Eurocard / Mastercard we need, in addition to the card number, the validity and the credit card company, the card verification number of your credit card. The verification number is a three digit combination of numbers found on the back of your credit card. This information is for your own safety as the check number is only printed on the card and not on the magnetic stripe or on payment slips.

Retention of title

Until complete payment of all goods from the same order, the goods remain our property.

Youth protection

We expressly point out that we do not ship our goods to minors. By accepting our general terms and conditions, the buyer confirms that he has reached the age of 18 and is fully operational. If in doubt, we reserve the right to request a proof of age, which can be sent to us by post or e-mail.

Fulfillment and jurisdiction

For all disputes arising from the contractual relationship, if you are a merchant, you must bring the action before the court with jurisdiction over our head office. We are also entitled to sue at your headquarters.